ABOUT US

 

When it comes to office equipment and document management solutions, you have quite a few options these days. Why should you choose Advanced Business Methods?

The answer is simple: We offer top-of-the-line office equipment and superior service.

Since 1971, we have offered our clients top-of-the-line equipment for their print, copy and document solution needs. Over our 50 years in service, we have grown from servicing just Northwestern Minnesota and Eastern North Dakota to covering the entire state of North Dakota, Eastern Montana, Northwestern Minnesota and Northern South Dakota. This is due to the exceptional support and service we provide our customers.

Our staff has an average of 17+ years of experience. We are continuously learning and working through trainings, to ensure the needs and questions of our customers are met.

The technician team is made up of over two-dozen employees, each of whom has a vehicle stocked with all the parts and supplies they will need on a whim when a service call is placed. This ensures a quick and effective technician team at your service..

 

Leadership Team

John Ysteboe

President

38 Years of Service

Duane Boeder

West Region Sales Manager

34 Years of Service

Jeff Ellingson

Vice President of Service

21 Years of Service

Niketa Kusler

Controller

5 Years of Service

Brian Westlund

East Region Sales Manager

24 Years of Service



Employee Owned
Employee Owned alt text

Headquartered in West Fargo, ND, ABM is the only 100% employee-owned company in the area to sell, service, and lease printers, copiers, and other multifunction business equipment. Comprised of more than 70 employee-owners across five (5) North Dakota locations including: Bismarck, West Fargo, Grand Forks, Minot & Dickinson, we are currently serving the entire state of North Dakota, Northwestern Minnesota, Eastern Montana and Northeastern South Dakota. 

 

 



Nationwide Sales & Service
ABM provides sales and service nationwide.

We work diligently with vendors and service providers from across the U.S. to ensure our customers are taken care of whether located somewhere within the Midwest, or with branches across the country.



Responsive Support
Responsive Support

Benefits of working with ABM as your full-service office equipment solution:

  • Knowledge: Our team is knowledgeable across the board: sales, service, admin, IT support, and supplies.
  • Service: Our technicians are ready for your service call each and every day.
  • People: When you call our dispatch, you talk to a real person!
  • 2-Hour Response Time: Most of our technicians respond within 2 hours following that call.

We know that every employee is an integral part of our success. From the first connection you make with our friendly dispatch team - to our prompt service technician - to requesting printer toner and supply fulfillment, we strive to ensure that you are completely satisfied with every aspect of your service experience. We also understand how important it is to have your multifunction copiers and other office machines functioning correctly, especially during the busiest times of the year. This is why ABM offers on-call service to provide solutions day or night.

Providing exceptional service makes for happy customers. We deeply appreciate the consistent, positive feedback we receive, as it fuels us to do even better.



Flexible Leases
Flexible Leases

We make leasing easy! NO third-party costs… NO banks… you just work with us!

At ABM, we cut out the “middle man” by financing our copier leases internally. This allows us to offer highly flexible leasing options that won’t put a strain on your company’s budget.

  • FLEXIBLE – We strive to provide a variety of equipment and leasing options to meet the needs of any business size.
  • LOCAL - By leasing your equipment directly with ABM, you can avoid potential third-party issues associated with payments, buyouts, shipping/return costs, and more. You only contact us!
  • FULL SERVICE - We’re the only contact you will ever need for sales, toner, supplies, billing/leasing, and the best service and support in the area!

BENEFITS OF COPIER & PRINTER LEASING WITH ABM:

  • Always have the most updated equipment features available for enhanced productivity
  • No long-term commitment allows you to maximize efficiency as your business needs change
  • Flexible monthly payment options to accommodate most any budget
  • Maintenance packages (including toner and supplies) to ensure your equipment is consistently functioning at a high level


Locally Involved
Locally Owned

When you work with local businesses like ABM, your money stays in the community. We strongly believe in giving back generously with our time, money and resources to the communities in which we live and serve.

Our team is consistently involved with local non-profit chapters, charitable organizations, church groups, youth activities, volunteer opportunities/committees, community organizations and more.



Careers
Great References

Come Join ABM’s Expert, Hard-Working Team!

Businesses and organizations in North Dakota and Minnesota trust ABM to deliver the best products, solutions, and services. If you have what it takes to meet our clients’ high demands, check out our current job openings and apply!

Sorry, we currently do not have any openings. Please check back soon.



Customer Service | Net Promoter Score

What Is Net Promoter?

Net Promoter Score®, or NPS®, measures customer experience and predicts business growth. This proven metric transformed the business world and now provides the core measurement for customer experience management programs the world round.

Many companies claim that they have the "Best Service in the Business", but few even have a way to measure how happy customers are.  Here at Advanced Business Methods, we have a system that allows us to capture feedback after every service call.  We use the Net Promoter Score system.

The NPS Calculation  CEO Juice Logo

We calculate our NPS using the answer to a key question, using a 0-10 scale: How likely is it that you would recommend Advanced Business Methods to a friend or colleague?

Respondents are grouped as follows:

  • Promoters (score 9-10) are loyal enthusiasts who will keep buying and refer others, fueling growth.
  • Passives (score 7-8) are satisfied but unenthusiastic customers who are vulnerable to competitive offerings.
  • Detractors (score 0-6) are unhappy customers who can damage your brand and impede growth through negative word-of-mouth.

Subtracting the percentage of Detractors from the percentage of Promoters yields the Net Promoter Score, which can range from a low of -100 (if every customer is a Detractor) to a high of 100 (if every customer is a Promoter).

ABM uses our NPS as the key measure of our customers’ overall perception of our company. We value our business partners, and employ these metrics to make your sales, service, and support experiences with ABM, as positive as possible.



Our History
Advanced Business Methods began business in 1971.

From then to now has been a great ride. Advanced Business Methods is proud of it's history and how we have evolved to continue to take care of our valued clients.

Historical Timeline

1971 - ABM began business in West Fargo, ND 

1972 - Expanded business into Grand Forks 

1976 - Moved West Fargo headquarters to 13th Ave. (first business between the City of West Fargo and West Acres Mall) 

Advanced Business Methods 13th Avenue BuildingInside of Advanced Business Methods in 1976.

1981 - Ken Retzer purchases Grand Forks and West Fargo locations from Founder, separating the Eastern ND and Western ND stores

1996 - Celebrated 25 years 

Updates done on the Advanced Business Methods building completed in 1996.

2000 - ABM acquires OMF, making ABM a North Dakota State-Wide operation again

2012 - Sold its shares to the employees, becoming a 100% ESOP

2021 - Celebrates 50 years